Best Digital Disruption: Digitisation of Customer Processes
Would you like to offer your customers a consistently positive customer experience, but your customer-related processes and procedures are reaching their limits?
We will be happy to help you analyze your existing CRM core processes and identify process gaps as well as optimization and digitization potential. If, for example, your CRM core processes still have many manual process steps, if there are slow throughput and response times, or if there is a lack of information transparency among different process owners – we will work with you in process workshops with the relevant stakeholders to gain a deep understanding of your current CRM processes. On this basis, we derive requirements for your CRM target processes, taking into account industry-specific best practice processes in marketing, sales and service. We then define your optimal and customer-centric end-to-end CRM processes, which we document and implement in consultation with you.
Your added value and benefit of our digitisation of customer processes offering:
Other relevant components from our service portfolio in this context: