BCM. Best Customer Management.

Who we are

BCM. Best Customer Management. GmbH is a leading CRM & CX Management Consulting Company. With us, you receive top quality consulting services along the entire customer value chain.

Megatrends such as digitalization, neo-ecology (energy transition), healthcare innovations, new work, and silver society are having an immense impact on our lives and on all existing corporate business models. Customers and consumers are at the center of these serious changes (B2C and B2B). Their behavior, habits and preferences are changing drastically and will continue to adapt to market changes.

With our focus on:

  • Customer-Centric Transformation
  • Closed-Loop CRM
  • Innovative Customer Experience Management
  • Data Driven Marketing

  • Targeted Customer Loyalty based on the Fan Principle –
  • CRM and CX Tool Implementation
  • Digital Transformation Projects

BCM. Best Customer Management. GmbH offers a unique portfolio of consulting services.

In combination with the extensive experience of the 2HMforum. Group, we offer you a complete service portfolio. “Strategy through Execution” – including the definition of digital and customer strategy, market research and customer surveys, CRM & CX maturity assessments, tool evaluations, agile project management and implementation of CRM & CX tools.

Our Promise

BCM. Best Customer Management. GmbH provides strategy-, process and technology consulting to executives, managing directors and board members of middle-class, national and international companies with the focus on customer-centric and digital transformation, CRM and customer experience.

  • Profound and innovative expertise in the subject area of customer-centric transformation, digital transformation, holistic CRM, customer experience management, agile project management and CRM tool implementations

  • Highest quality in consulting combined with a pragmatic way of working
  • Many years of industry and methodological expertise from a variety of projects combined with knowledge from trend research and academic studies
  • Best consultants for your project at attractive and fair rates

2HMforum. Group – We encompass…


of expertise


helped to success


inspired by the Fan Principle




Our promise

“BCM. offers first-class consulting at fair daily rates for your projects around CRM, CX, customer-centric & digital transformation, customer analytics but also CRM implementations and project management.
We know the market, we know your challenges and together with BCM. you will quickly achieve measurable success in shaping the future of your company in a customer-centric, active and successful way.”

Thomas Hamele, Managing Partner,
BCM. Best Customer Management. GmbH

We are looking forward to your inquiry!