Best Customer Analytics & Insights: Churn Management
Are you facing the challenge of losing valuable customers through churn and want to stop this development and proactively counteract it?
With our churn management approach, we support you in proactively preventing the churn of your valuable existing customers and retaining them. The retention of loyal existing customers is generally much more cost-effective than the acquisition of new customers, and the longer a business relationship lasts, the higher the customer value and thus the economic success. In churn management, we analyze and forecast customers at risk of churn using statistical models (descriptive and predictive). Furthermore, we design suitable end-to-end churn processes in customer interaction to operationalize your churn management. Together with you, we derive recommendations for action as well as suitable measures and “rescue packages” to prevent churn and retain your valuable existing customers.
Your added value and benefit of our Churn Management offering:
Loyalty & Churn Management
Other relevant components from our service portfolio in this context: