Requirements Management

Best CRM Tools & Technology: Requirements Management

You have the objective to introduce a CRM tool or extend an existing CRM tool and need a structured approach to identify and manage your CRM requirements?

We are happy to support you in requirements management in your CRM project, e.g. by conducting requirements analysis workshops with the relevant stakeholders. Based on the overall project goal, we define and prioritise the requirements together with you. In doing so, we also keep an eye on any dependencies that arise and attach importance to proactive project risk management. This is done, among other things, through a critical review of project results and progress and a comparison with the relevant requirements, which enables us to identify possible effects and potential showstoppers at an early stage. Depending on requirements, we use classic, agile or hybrid approaches in requirements management.

Your added value and benefit of our Requirements Management offering:

  • You receive clearly documented and transparent requirements – depending on the project methodology used in the context of rough, technical and IT concepts (classic project approaches) or in the form of user stories (agile and hybrid project approaches).

  • Benefit from a structured process model – – within the framework of requirements workshops the requirements are discussed with technical and IT experts, classified with regard to their feasibility in the tool standard, through customising or through individual programming, and prioritised with regard to their Business Value and impact on the Customer Experience.
  • Proven tools and templates in requirements management increase transparency and show dependencies between requirements, involved projects or systems and interfaces at an early stage – so you can keep an eye on potential project risks at all times.

Other relevant components from our service portfolioin this context: