2HMforum. – Group and Network

The companies and the entire network of the 2HMforum. group:

BCM. Best Customer Management. GmbH

BCM. Best Customer Management. GmbH is one of the leading management consulting companies where you receive top quality consulting services along the entire customer value chain.

Megatrends such as digitalization, neo-ecology (energy transition), innovative healthcare, new work and silver society have an immense impact on our lives and on all existing corporate business models.

Customers (B2C and B2B) are in the center of these serious changes, whose behavior, habits and preferences are changing drastically and will continue to adapt to market changes.

Based on more than 20 years of consulting experience, we offer you a complete service portfolio “Strategy through Execution” from the definition of digital and customer strategy, market research and customer surveys, to tool evaluations, agile project management and implementation of CRM tools.


Thomas U. Hamele

Managing Partner


BCM. Best Customer Management GmbH
Frauenstrasse 22
80469 Munich


2HMforum. GmbH For best relations.

2HMforum. is an internationally operating market research and consulting company based in Mainz – with around 50 employees. For more than 20 years, we have accompanied innovative medium-sized companies as well as multinational corporations on their way to more customer orientation and emotional customer loyalty. We also support several dozen member organizations each year in increasing their member satisfaction and emotional member loyalty.

We are the discoverers of the „Fan-Principle“. Fans, as we know them from sports, culture and entertainment, are faithful, loyal and committed. This fan behavior also exists in a business context. With the „Fan-Principle“, companies and affiliates can systematically apply the mechanisms of fan relationships in their relationship management.

We are the Fan Makers. For more than 20 years, we have successfully supported our customers in optimizing their relationships with their customers. We show our customers how to systematically and sustainably turn customers into fans, employees into fans, and members into fans – and thus drive their growth and move safely into the future.


Roman Becker

Managing Partner


Dekan-Laist-Str. 17a
55129 Mainz


2HM Business Services Ldt.

The agency for customer dialogues and customer relations through data-based marketing.

2HM Business Services offers a complete range of consulting and solutions for marketing, sales and customer service. We create customer dialogs and customer relationships through data-based marketing.

With our products and solutions, we shape and develop our customers’ marketing, sales and customer service in a digital world.

The result of our work: measurable business success through more contacts, more sales and more customer loyalty – in short LEADS I SALES I LOYALTY


Christian Burst

Managing Partner


Emmerich-Josef-Str. 5
D-55116 Mainz


TeleMatrix GmbH

TeleMatrix was founded in 2014 in the heart of Mainz and is your full-service partner for national and international telephone surveys made in Germany. We are a team of dedicated colleagues who all have many years of experience in telephone market research. Working together in partnership, always paying attention to quality, being passionate about what we do and reliably carrying out projects – that is our promise.

Our clients include medium-sized and large service, industrial and retail companies as well as other market research and field service institutes. In our modern telephone studio, we reliably implement your market research projects with a multicultural, well-trained team of interviewers – in both the B2B and B2C sectors. The highest quality and data protection standards are indispensable for us.


Martina Winicker 



Binger Str. 14-16
55122 Mainz



Why are we the perfect partner for you!

Our highly experienced team working with both of our managing directors Thomas Hamele and Frank Meyrahn combine profound and unbeatable competencies. Whether expertise in innovative, holistic customer management, next generation customer analytics, CRM tool evaluations and implementations, as well as national and international digital transformation projects is required – we work with you to develop strategic concepts, new digital business models, optimized customer processes, CRM tool recommendations and future IT architectures.

Together with you, we find solutions tackling the challenges of a rapidly changing world for our customers. “We care about your customers!

2HMforum.-Group. We have…


years of experience


Customer Centricity Experts


Colleagues in the 2HMforum. Group


Customers worldwide